Prior to opening an IT consulting agency, I did my homework. I talked to long-lasting experts. I check out books. I even took character tests to verify that my psychological constitution matched the challenges I ‘d deal with as an entrepreneur owning and operating my own business.
Some individuals are never ever happy
You most likely already understand that some individuals simply aren’t wired for optimism or happiness. That’s all well and great, you might think. However the issue for you, as an IT expert, is that these unhappy people might never ever be pleased with the services you supply, the devices you deploy, or the rates you charge. The first couple of times you experience such customers, properly and effectively diagnose and fix their technology failures, and promptly forward an affordable billing for the work – only to be informed your work is unacceptable – may leave you feeling astonished. Do not let it. Such customers will never ever be satisfied, no matter who carries out the work and how. Avoid such shenanigans by insisting customers sign well-written estimates up front that explain task and payment terms.
Some clients never mean to pay
Over time, it’s become clear that some owners and managers just resent needing to leverage innovation to run their businesses and organizations. They do not wish to pay for hardware. They don’t think they should have to pay for software. And they’re not keen on spending for a consultant‘s know-how, understanding, and time. However that doesn’t stop them from requesting for systems and software application and requiring support! I have actually learned never ever to deliver hardware without having actually initially gotten payment for the equipment, and the same is true for software. As for services, it’s best to receive deposits from customers up until the customer shows a trustworthy payment history.
Clients expect a know-it-all
Customers don’t differentiate technology. They do not value distinctions in between routers and switches, databases and applications, and systems administration and software advancement. This is especially real in smaller sized businesses when they request IT support. Nor is it uncommon for a client to call a tech expert for assistance troubleshooting a stalled e-mail server and anticipate the responding technician to also skillfully fix and repair a seven-year old digital video recorder, an unsuccessful PBX phone system whose maker long ago went bankrupt, and a closed-circuit television system that ntegrates with legacy access to control system for which paperwork never existed.